Email concerns, suggestions for impact mitigation and questions to Brad Perkins, RLC Warming Shelter Manager: firstname.lastname@example.org.
You can also call Brad directly at 808 782 5795.
As directed by the CBJ Planning Commission, the RLC Warming Shelter Staff can be reached during operating hours at 907-586-2380.
RLC Warming Shelter 2021/22 Operation Summary
In what ended up being a particularly harsh winter for those without stable housing, the RLC Warming Shelter during its 2021/22 operation:
- was open 100% from November 17th to April 15th (expectation was 80%) due to near 32° and below for entire season, opening as early as 9 pm when near 0°;
- provided 3,535 shelter nights for 346 unique patrons at a cost of $46 per night, where each patron stayed an average of 10 nights and 63% of patrons stayed five or fewer nights;
- hosted 30 to 40 patrons each night (expectation was up to 28), providing a hot, freshly prepared, nutritious dinner and breakfast; and
- every patron welcome to return next night, regardless of prior behavior, while treating each patron in accordance with RLC guest service guidelines (based on Disney Institute).
RLC Warming Shelter Land Acknowledgment
RLC Warming Shelter would like to acknowledge that we are on historical land of the A’akw Kwáan and T’aaḵu Kwáan, the Indigenous people of this land. For more than 10,000 years, Alaska Native people have been and continue to be integral to the well-being of our community. We are grateful to be part of this community, and to honor the culture, tradition and perseverance of the Tlingit people. Please forgive our missteps as we attempt to right some of the wrongs of the past. Gunalchéesh.
RLC Warming Shelter Mission Statement
RLC Warming Shelter is part of Resurrection Lutheran Church’s (RLC) community service programs addressing immediate needs of refreshing and nourishing the body, mind and soul. Along with RLC Food Pantry (nourishing the body), Juneau Live! Studio (nourishes the mind), and RLC worship services (nourishing the soul), RLC Warming Shelter refreshing the body by operating the Cold Weather Emergency Shelter (CWES) – AKA, the Warming Shelter – for the City and Borough of Juneau (CBJ). The RLC Warming Shelter is a low barrier shelter for adults operating during the winter when the nighttime temperature is predicted to be below freezing. The church believes these community service programs embody its mission to promote spiritual growth in Christ and service to all people.
RLC Warming Shelter Guest Service Guidelines
- our patrons
- our donors, visitors and volunteers
How we treat our Guests:
- Have common courtesy. Seriously.
- Be courteous and respectful to Guests of all stature and ages.
- Go above and beyond to exceed Guest’s expectations.
- Provide immediate service recovery. Guest satisfaction is a top priority.
- Make it worth our Guest’s time to be here.
- Seek out Guest contact. Be happy – make eye contact and smile!
- Greet and welcome every Guest. Spread the spirit of hospitality. It’s contagious!
- Project a positive image and energy. Exhibit appropriate body language.
- Thank every Guest.
- Lift up Guests in prayer or contemplation.
- Develop and nurture our public image and community relationships.
RLC Warming Shelter Code of Conduct
RLC Warming Shelter in the News